A. FRONT OFFICE MANAGER
The main
functions: Directly supervise all front office personnel and ensure that all the
operations department running smoothly.
Duties and
responsibilities:
1.
Participate in the selection of
the selection front office clerk
2.
Supervise the front office
workload
3.
Evaluate the performance of the
work front office clerk
5.
Maintain control of the master key
6.
Verify the accuracy of the room
status information
7.
Reviewing and completing report
credit limits
8.
Make a budget (budget) front
office department
9.
Verify cashier reports,
particularly financial receipts and deposits.
10.
Conduct regular meetings are
scheduled with staff or front office personnel.
11.
Conduct training / cross training
for front office employees.
12.
Making decisions - effective
decision regarding the reservation policy and the determination of the room.
13.
Dealing with problems - problems
and complaints from guests politely and quickly.
14.
Provide assignments and prepare
weekly work schedule
B.
ASSISTANT FRONT OFFICE MANAGER
The main
functions: to help the front office manager in coordinating the implementation
of the Front Office department. Responsible to: Front Office Manager
Duties and
responsibilities:
1.
Carry out training on the new
front office employees
2.
Monitor the account - the guest
account, payment and authorization checks and procedures specific credit.
3.
Reviewing the reservation for
today and prepare estimates occupancy.
C.
RECEPTIONIST
The main function:
to sell rooms and receives guests with efficient, courteous and professional as
well as running the established service standards. Responsible to: senior or
head recepsionist.
Duties /
responsibilities:
1.
Implement registration and
allocate rooms to guests upon request
2.
Prepare the pre-registration and
block of rooms that have a reservation.
3.
Understand the discretion of the
hotel on payment in cash, credit cards, traveler's checks, etc.
4.
Cooperate with the housekeeping
room status update and track the status differences room.
5.
Understand the location of the
room, the rooms are available and price.
6.
Process according to the procedure
guests check out.
7.
Using suggestive selling in
selling and promoting other facilities
8.
Ensure that all guests have a
registration and served with efficient and suave.
9.
Operate equipment molding machine
locks the front office, the use of safety box etc.
10.
Applying ethics good phone
11.
Understand the safety and
emergency procedures
12.
Maintain the cleanliness and
tidiness of the work area reception
13.
Keeping up with both the data -
the data during a stay at the hotel guest
14.
Follow all requests - requests
from guests
15.
Ability to demonstrate a task -
the other tasks in the front office
16.
Ensure stock stationery for
reception
17.
Carry out regular training to
improve job skills
18.
Attend departmental meetings held.
D.
FRONT OFFICE CASHIER
The main
functions: perform tasks - tasks associated with a payment account when the
check in and check out efficient, friendly and accurate. Responsible to: senior
cashier
Duties /
responsibilities
1.
Fully responsible for the money received
in one shift
2.
Operate the post in the front
office equipment, such as computers and cash registers
3.
Complete the guest's financial
check in and check out
4.
Post a load into account
5.
Handle paid out
6.
Handle cash, traveler's checks,
credit cards and direct payments
7.
Posting payments instead of a
guest - Ledger
8.
Getting the house bank and try to
get the total balance
9.
Obtain reports revenues and
expenditures in the front office.
No comments:
Post a Comment