DEFINITIONS AND FUNCTIONS OF FRONT OFFICE

Some people may be confused by the many departments within the hospitality, but with many departments stretcher all the work becomes easier because then all employees have a duty and responsibility of each according to his department.

Before going any further I will explain here once one of the departments within the hotel is no less important.

A. UNDERSTANDING THE FRONT OFFICE

The front office is the front office. In the context of understanding the hotel, the front office is a department in the hotel that is located in the front. Precisely not so far from the front door of the hotel or lobby. This area is the busiest place in the hotel. With its location at the front of the front office, including departments in looking and most easily viewed by guests.

To call the front office, most hotels use another term, namely the guest service area (area of ​​guest services). Therefore, the head of the department called the guest service manager. While the officers called the guest service agent. However, the term front office is still often used both in the hospitality industry and education.

While said front liner is the designation for front office personnel directly related to guest (guest direct contact such as reception, cashier, guest relations officer, doorman, and the bellhop). Often seen as the term front desk which is a narrower term for sexy reception. Called the front desk because of his duties in the area-the-counter (desk)

B. FUNCTIONS OF FRONT OFFICE

Hotel front office has a function - an important function in the overall operation of the hotel. Functions include:

1.     Sell room (reservation, check -in and check out)

2.     Handle handle the product or service information and general information outside

3.     Coordinate guest services (coordinator of the other departments in the hotel)

4.     Report the status of the room (room status can be in up to date manually / komputerize.

5.     Record the payment guest (guest bill / guest folio / guest account)

6.     Complete the guest payment (upon check out)

7.     Arrange a visit history (for the purpose of improving services)

8.     Handle the phone, messaging, fax and email

9.     Handle guest goods and goods - luggage.